Refund Policy

This Refund Policy explains when payments made on uaeinfoportal.com can be refunded. Prices are charged in US dollars (USD). Basic business listings are free.

Business Passport verification (digital and physical)

Before work starts: if you cancel before our team has started reviewing your documents or scheduling a visit, you can request a full refund within 14 days of payment.
After work starts: once a review has started or a physical verification has been scheduled or carried out, the fee is not refundable, because the service has been performed.
If we cannot complete it: if we are unable to carry out the verification for reasons on our side, we will refund the fee in full.
Unsuccessful verification: if verification cannot be completed because documents are missing, invalid or do not match, the fee is not refundable, but you may resubmit corrected documents within 30 days at no extra cost.

Featured listings and other upgrades

You can request a full refund within 48 hours of payment if the featured placement has not yet been activated.
Once a featured placement is live, it is not refundable for the remaining period, except where we remove it for reasons that are not your fault.
If your listing is removed because it breaches our Terms of Service, paid upgrades are not refunded.

Donations

Donations are voluntary and generally not refundable. If you made a donation by mistake, for example a wrong amount or a duplicate payment, contact us within 7 days and we will refund it.

Duplicate or incorrect charges

If you were charged twice or charged the wrong amount because of a technical error, we will refund the difference in full once confirmed.

How to request a refund

Email info@uaeinfoportal.com from the email address used for the purchase.
Include the business name, the date and amount of the payment, and the payment reference or PayPal transaction ID.
Tell us the reason for the request.

We aim to reply within 5 working days. Approved refunds are made to the original payment method. Depending on your bank or PayPal, it can take up to 10 working days for the money to appear in your account.

Chargebacks

Please contact us before opening a dispute with PayPal or your card issuer, so we can resolve the issue quickly.

Changes

We may update this policy. The version published on this page at the time of your payment applies to that payment.