Odoo VoIP
Click to call from any record, logged automatically.
Affiliate disclosure: we may earn a commission if you subscribe via this link — pricing is identical for you.
What is Odoo VoIP?
VoIP connects a SIP provider to Odoo so calls can be placed from any contact, lead or ticket. Calls are logged against the record with notes and next actions, and inbound calls surface the caller's history.
Key capabilities
- Click-to-call from any contact, lead or ticket
- Automatic call logging with duration and notes
- Inbound calls pop the matching customer record
- Call queue for follow-ups scheduled during the day
For UAE businesses
Confirm what your provider is licensed to deliver before planning a VoIP rollout — the UAE regulates internet-based voice services more tightly than many markets, and this is worth checking with a local telecom provider first.
Pros and cons
Strengths
- Click-to-call from any contact, lead or ticket
- Automatic call logging with duration and notes
- Inbound calls pop the matching customer record
- Call queue for follow-ups scheduled during the day
Trade-offs
- No permanent free tier for this app — it sits inside the paid all-apps plan
- Not available in the free open-source Community edition
- Delivers most of its value when the surrounding Odoo apps are in use too, not standalone
- Odoo releases a new major version each year, and customisations need re-testing at each upgrade
How businesses use it
- A UAE business uses Odoo VoIP to click to call from any record, logged automatically
- Odoo VoIP suits teams that match: sales and support teams working the phone all day
- Companies already running Odoo add Odoo VoIP so it shares one database with everything else they use
Getting started with Odoo VoIP
- 1Start the free trial of the all-apps plan, which includes Odoo VoIP
- 2Set up your company details, users and the basic configuration for Odoo VoIP
- 3Import your existing data, then run one real process end to end before rolling it out to the team
- 4Add the neighbouring apps once this one is working, so data flows instead of being re-entered
Pricing & integrations
Odoo VoIP pricing: App included in the all-apps plan; requires your own SIP provider. Odoo's all-apps pricing is per user regardless of how many apps you switch on, so adding more modules does not increase the per-seat cost. Prices change and vary by country — check current figures via the link on this page rather than relying on any figure quoted elsewhere.
Works with
Best for
Sales and support teams working the phone all day
Our verdict
Odoo VoIP is worth looking at if you match its sweet spot — sales and support teams working the phone all day. Its main advantage is that it runs on the same database as the rest of Odoo, so the data it produces is immediately usable everywhere else rather than needing an integration. The honest caveat with Odoo generally is that the subscription is rarely the largest cost: configuration and implementation usually are, and that is worth budgeting for before you commit. The free trial is the sensible way to test it against your own process before deciding.
— The UAE Info Portal editorial team · Facts reviewed July 2026
Frequently asked questions
Is Odoo VoIP free?
Odoo VoIP is not part of the free tier — it sits inside Odoo's paid all-apps plan. A free trial is available so you can evaluate it before paying.
Can I self-host Odoo VoIP?
Not in the free Community edition — this app is part of the paid Enterprise offering. You can still run Enterprise on your own servers or on Odoo.sh, but the licence applies either way.
What does Odoo VoIP actually cost to implement in the UAE?
The subscription is usually the smaller number. Most UAE businesses spend more on configuration, data migration and training than on licences in the first year, and complex modules like Manufacturing or Inventory need that investment to work properly. Get a written scope from an implementation partner before budgeting.
Do I need an Odoo partner, or can I set it up myself?
Simpler apps — Invoicing, CRM, Project, Employees — are realistically self-configurable by a capable team. Accounting, Inventory and Manufacturing are where most companies bring in a partner, because a wrong configuration produces confident but wrong output. There are many Odoo partners in Dubai and Abu Dhabi.
How does Odoo VoIP fit a UAE business specifically?
Confirm what your provider is licensed to deliver before planning a VoIP rollout — the UAE regulates internet-based voice services more tightly than many markets, and this is worth checking with a local telecom provider first.
What happens when Odoo releases a new version?
Odoo ships a major version roughly once a year. On Odoo Online, upgrades are managed for you. If you have customisations, each one needs re-testing against the new version — which is the main practical argument for customising only where your process genuinely differs.
More in Productivity & Platform
Ready to try Odoo VoIP?
App included in the all-apps plan; requires your own SIP provider
Try Odoo VoIP FreeAffiliate disclosure: we may earn a commission if you subscribe via this link — pricing is identical for you.