About Holiday Factory
Holiday Factory Package Tours LLC describes itself as the first real package tour operator in the Middle East, having revolutionised the UAE's travel industry by making genuinely affordable, all-inclusive holiday packages accessible to a broad customer base. Operating from the ONE Tower on Sheikh Zayed Road in Business Bay, Dubai, the company has grown a substantial following of more than 170,000 Instagram followers, reflecting its strong brand recognition among UAE holidaymakers.
The company's recognition within the industry has been formalised through several notable awards, including the Emerging Leader Award in Travel & Tourism from Khaleej Times in 2018, the Best Travel Company 2019 award from the Hospitality Group Middle East, and the Best Incoming Tour Operator award from the Welcome to Georgia Tourism Board, also in 2019. These accolades reflect the company's rapid rise as a significant player in the region's package tour sector.
A defining feature of Holiday Factory's service model is its complimentary local representative included in every holiday package at no extra cost, ensuring customers are welcomed at the airport, transferred to their hotel, and supported throughout their stay with guidance on local attractions, dining, and any challenges that may arise. Every package also includes complimentary travel insurance through Alliance Insurance, the largest insurance provider in the Middle East, covering emergency medical expenses up to USD 50,000.
With its combination of industry awards, a genuinely all-inclusive package structure, complimentary destination representatives, and built-in travel insurance, Holiday Factory has positioned itself as one of the UAE's most customer-focused and recognisable package tour operators.
Products & Menu
Frequently Asked Questions
Is Holiday Factory the first package tour operator in the Middle East?
Yes, Holiday Factory describes itself as the first real package tour operator in the Middle East.
What awards has Holiday Factory won?
Holiday Factory has won the Khaleej Times Emerging Leader Award (2018), Best Travel Company 2019, and Best Incoming Tour Operator 2019.
Does Holiday Factory include a local representative?
Yes, every Holiday Factory package includes a complimentary local representative at the destination.
Is travel insurance included in Holiday Factory packages?
Yes, all packages include complimentary travel insurance through Alliance Insurance, covering up to USD 50,000 in emergency medical expenses.
Where is Holiday Factory located?
Holiday Factory is located in the ONE Tower on Sheikh Zayed Road in Business Bay, Dubai.
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Contact Info
ONE Tower, Office 2802, Sheikh Zayed Road, Business Bay, P.O. Box 35937, Dubai
+971 4 701 4000
Services Offered
Facilities
Business Hours
| Sunday | 09:00 AM - 09:00 PM |
| Monday | 09:00 AM - 09:00 PM |
| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 09:00 AM - 09:00 PM |
| Thursday | 09:00 AM - 09:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |